INTERPERSONAL PERSPECTIVES: A REFRESHER OF LESSONS LEARNED BUILDING ALLIANCES THROUGH COMMUNICATIONS

2 hours

This course has been determined to qualify for AZPOST continuing credit.

Communication is a fundamental skill that is a necessity in order to: build and maintain positive relationships in a personal and professional environment; convey clearly organized messages to public audiences; work effectively in groups; and effectively perform during job interviews. This 2 hour course focuses on the development of basic communication skills necessary to achieve goals in a variety of communication episodes and contexts. While students will have the opportunity to develop many communication skills, this course primarily focuses on oral communication skills in a variety of contexts. Course met the standards of Missouri POST for continuing education credit and was offered at the Missouri Highway Patrol Conference in 2013.

COURSE OBJECTIVES: At the conclusion of the 2 hour training the student will be able to:

• Identify how barriers to effective communications can be overcome
• Describe the process and components of communication
• Discuss the various meanings and definitions of interpersonal communication and social interaction
• Identify overarching structures such as culture, mass media and gender, and their role in shaping interpersonal interaction
• Discuss dominant themes of contemporary interpersonal communication and social interaction

Module 1 –      Relationships and the Language of Persuasion

Module 2 –      The Communication Process